Terms Of Sale

1. Introduction:

In this document, an individual or legal entity who sells, lists, displays, offers, markets, and delivers Products through the website at the URL www.freezylabs.com is referred to as the "Seller," and a User (whether registered or a guest) purchasing Products from the Seller on this website is referred to as the "Buyer."

Offer and Acceptance of the Product:

The Seller extends an offer to sell the Products listed on the Website, and upon agreeing to purchase the listed Products, the Buyer accepts this offer. Both the Seller and Buyer acknowledge that James Dawlin Labs reserves the right to cancel any sale transaction, listing, or acceptance under the following conditions:

(i) For any reason in accordance with the Seller Agreement, the Terms of Sale, Website Terms of Use, Privacy Policy, or any contract or policy between James Dawlin Labs and the Seller/Buyer.

(ii) Pursuant to an order or directive from any statutory, quasi-judicial, or judicial authority.

2. Product(s):

2.1 All offers for Product sales are governed by the Product information, warranties provided by manufacturers/Sellers/brand owners, and these Terms of Sale.

2.2 All products are intended for research/lab use only and are not intended for human use unless explicitly specified. Freezylabs disclaims all liability for accidents resulting from the handling or storage of materials ordered through our website. The Buyer assumes full responsibility for the materials and must possess adequate skills for proper handling.

2.3 Situations may arise where a purchased Product cannot be delivered to the Buyer. In such cases, the Seller may cancel the purchase transaction or instruct James Dawlin Labs to cancel it. James Dawlin Labs will determine the method of payment reversal.

2.4 Regarding the sale of a Product by the Seller to the Buyer, the Seller represents and warrants to the Buyer that:

(i) Buyer shall possess and enjoy peaceful possession of the Products.

(ii) Products shall be free from any third-party charges or claims.

(iii) Buyer shall have access to all applicable warranties and assurances related to the Product.

(iv) The Product shall conform to the description and specifications provided on the Website.

3. Pricing Information:

3.1 The Selling Price of the Product may change before the Buyer's purchase. The Selling Price is displayed on the Website "as is" according to the Seller's information.

3.2 Unless otherwise stated, all prices exclude VAT.

4. Delivery of the Product:

4.1 The Seller ensures that the Products provided are defect-free and align with the details and specifications on the Website. The responsibility for any damage or loss of Products during delivery rests with the Seller, not the Buyer.

4.2 If the Seller is unable to service the Buyer's order, the Buyer can provide an alternate shipping address for delivery.

4.3 Please note that dispatch times are estimates and should not be solely relied upon.

4.4 If the Buyer fails to accept the delivery of ordered Products, they may be liable to the Seller for non-acceptance and may also be liable to James Dawlin Labs for any potential losses of fees or charges that James Dawlin Labs and its third parties would have earned from the Seller if the transaction had been completed.

5. Return Policy for Products:

5.1 Refund or replacement requests related to Buyer's Product complaints will be processed according to the Return Policy accessible at https://freezylabs.com/pages/return-replacement-cancellation-policy.

5.2 The Buyer is required to ensure that the packaging of the Product is undamaged and untampered with before accepting the delivery.

5.3 Additional terms may apply to the return process of a Product based on its nature and category. Such terms may be indicated on the Website or communicated by the Seller during the Product purchase.

5.4 If the Seller approves the return of a Product, the responsibility for determining the mode of price reversal lies with James Dawlin Labs.

5.5 The Buyer acknowledges that if the returned Product is not accepted by the Seller, the final decision regarding the refund request rests with James Dawlin Labs and is not open to dispute.

6. Cancellation of Transaction/Orders:

6.1 Cancellation by Seller: The Seller retains the right to refuse or cancel any order at its discretion. In case of cancellation of pre-paid orders, James Dawlin Labs will determine the mode of payment reversal.

6.2 Cancellation by Buyer: If the Seller receives a cancellation notice and the order has not been processed, the Seller may cancel the order and refund the full amount to the Buyer within a reasonable timeframe. Orders that have already been processed by the Seller cannot be canceled. The Buyer agrees to accept the Seller's decision and not contest it.

6.3 Set-off of Buyer Benefits: If the Buyer has received benefits from any marketing or promotions related to the Product for which the order was canceled by either the Buyer or the Seller, the Buyer authorizes James Dawlin Labs to recover such benefits from the Buyer or set them off against any refunds.

7. Governing Law:

These Terms of Sale are governed by the laws of the Republic of India. You acknowledge that these Terms of Sale are solely for your benefit.

8. Disclaimer by James Dawlin Labs:

8.1 James Dawlin Labs operates as an intermediary online marketplace, facilitating sellers in showcasing, advertising, displaying, and selling their products to buyers through the website.

8.2 These terms of sale do not alter or amend any agreements, contracts, terms, or policies between buyers or sellers and James Dawlin Labs.

8.3 James Dawlin Labs does not control, endorse, or assume responsibility for products offered by sellers on the website or linked sites. No representations or warranties are made about sellers or third parties, their products, or related claims. Transactions with third parties are at the buyer's own risk. Products are subject to the seller's warranty, service, and maintenance terms, and James Dawlin Labs is not liable for these. James Dawlin Labs is also not responsible for the buyer's use of the products.

8.4 James Dawlin Labs specifically disclaims liability for illegal, infringing, counterfeit, defective, or misrepresented products purchased by buyers. Product discrepancies are not James Dawlin Labs' responsibility.

8.5 The accuracy of the sale price provided by the seller is not warranted by James Dawlin Labs. Any pricing errors are the responsibility of the seller, not James Dawlin Labs.

8.6 James Dawlin Labs assumes no liability for product unavailability, direct delivery to the seller, or product installation, where applicable.