Terms & Conditions

In this document, an individual who is using the website located at the URL www.freezylabs.com to buy items referred to as "Products" from the person or entity selling them is referred to as the "Buyer." The term "Seller" pertains to an individual or any legally recognized entity that lists, displays, offers to sell, promotes, completes sales transactions, and arranges the delivery of any of these "Products" to the "Buyer" through the website.

1. Acceptance and Offer of the Product

The Seller herewith presents an offer to vend the Products that have been listed by them on the Website. Upon the Buyer's decision to acquire the designated Products as presented by the Seller, the Buyer officially acknowledges the said offer. It is mutually comprehended and endorsed by both the Seller and the Buyer that James Dawlin Labs Private Limited maintains the authority to cancel any sales transaction, listing, or acceptance in instances where...

• For any reasons aligned with the provisions of the Seller Agreement, the Terms of Sale, Website Terms of Use, Privacy Policy, or pursuant to any existing agreement or policy between James Dawlin Labs Private Limited and either the Seller or the Buyer, or...

• In response to a directive or mandate issued by any legal, quasi-judicial, or judicial authority...

2. Product(s)

• The sale offers for Products are governed by the specifications and descriptions of the Product, coupled with the warranties provided by the respective manufacturers, Sellers, or brand owners, in conjunction with these Terms of Sale.

• All items are designated solely for research or laboratory employment and are explicitly not intended for human application, unless explicitly stated otherwise. Freezylabs exempt itself from any responsibilities related to incidents arising from the manipulation or safekeeping of substances procured through our website. The responsibility of material management rests entirely upon the Buyer, who is expected to possess the necessary competencies to handle the materials autonomously.

• Situations might arise where, subsequent to the purchase transaction, the Product could become unavailable for delivery to the Buyer. In such occurrences, the Seller reserves the right to cancel the said purchase transaction or direct James Dawlin Labs Private Limited to do so. This action will be undertaken without entailing any obligation for the Buyer and without incurring any legal responsibility on the part of either the Seller or James Dawlin Labs Private Limited. The decision to reverse the payment shall exclusively fall under the jurisdiction of James Dawlin Labs Private Limited.

• Regarding the transaction involving the sale of a Product from the Seller to the Buyer, the Seller hereby asserts and guarantees to the Buyer that

          a. The Buyer is entitled to undisturbed ownership and control over the Products.
          b. The Products must be devoid of any claims or burdens in favor of third parties.
          c. The Buyer has the right to avail all relevant warranties and other assurances associated with the Product.
          d. The Product is expected to adhere to the description and specifications outlined on the Website.

3.Pricing Information

• The Selling Price of the Product may undergo modification without prior notification before the Buyer's purchase. The Selling Price is presented on the Website in its existing state, exactly as provided by the Seller.

• Unless explicitly mentioned otherwise, all prices do not include VAT.

4. Delivery of the Product

• The Seller assures that the Products offered are devoid of defects and align with all information and specifications furnished on the Website. The responsibility for any harm or loss suffered by the Products during transportation, delivery, or the course of transit lies with the Seller, and not the Buyer.

• If the Seller is unable to accommodate the Buyer's order, the Buyer has the option to furnish an alternative shipping address where the Seller can deliver the Product.

• Kindly be aware that a definite dispatch time cannot be assured, and any details pertaining to dispatch time should be regarded solely as an approximation. It is advised not to rely upon them as certainties.

• If the Buyer fail to acknowledge or decline to receive the delivered Products as per the order, the Buyer may potentially incur liability to the Seller due to this non-acceptance. Additionally, the Buyer may be held accountable to James Dawlin Labs Private Limited for any potential losses incurred in terms of fees or charges that would have otherwise been accrued from the Seller, had the delivery or transaction been successfully executed.

5. Return Policy for Products

• Any grievances from the Buyer concerning Products warranting a refund or replacement will be managed as per the guidelines laid out in the Return Policy accessible at https://freezylabs.com/pages/return-replacement-cancellation-policy.

• The Buyer must ensure that the packaging of the Product remains undamaged and untampered with prior to accepting the delivery.

• The procedure for returning a Product could potentially involve supplementary conditions contingent upon the inherent characteristics and category of the Product. These supplementary terms, if applicable, might be outlined on the Website or communicated by the Seller during the Product's purchase process.

• If the return of a Product is appropriately endorsed by the Seller, James Dawlin Labs Private Limited holds exclusive responsibility for determining the method of reimbursing the price.

• The Buyer acknowledges that in the event the Seller does not approve the returned Product, the ultimate verdict concerning the refund request will rest with James Dawlin Labs Private Limited, and this outcome shall be considered final and not open to dispute.

6. Cancellation of transaction/orders

• Seller's Right to Cancel: The Seller retains the authority, acting at its exclusive discretion, to decline or cancel any order for any conceivable reason. In situations involving the cancellation of pre-paid orders, James Dawlin Labs Private Limited holds the solitary duty of determining the method for reimbursing the payment.

• Buyer-Initiated Cancellation: In cases where the Seller receives a cancellation request and the order has not yet undergone processing, the Seller holds the prerogative to cancel the order and reimburse the full amount to the Buyer within a reasonable timeframe. Orders that have already been processed by the Seller cannot be cancelled. The Buyer consents to respect the Seller's resolution and acknowledges the Seller's choice with regard to the cancellation, refraining from disputing it.

• Offsetting of Buyer's Utilized Benefits: In instances where the Buyer has gained advantages through marketing or promotional offers provided by James Dawlin Labs Private Limited pertaining to the specific Product for which the order has been cancelled, either by the Buyer or the Seller, the Buyer acknowledges and grants authorization for James Dawlin Labs Private Limited to recoup such benefits from the Buyer or offset them against any refunds due to the Buyer.

7. Governing Law

The regulations of the Republic of India shall oversee these Terms of Sale. You acknowledge that these Terms of Sale are exclusively designed for your advantage.