Privacy Policy

James Dawlin Labs Private Limited and its subsidiaries, affiliates & Associate Companies (referred to individually and/or collectively as "Freezylabs") delineate their privacy policy in the following sections for users (including sellers and buyers/customers, both registered & non-registered) accessing, offering, selling, or purchasing products or services on Freezylabs' websites, mobile sites, or mobile applications.

The terms "we," "us," "our" refer to each entity encompassed by the definition of Freezylabs, while "You," "Your," "Yourself" pertain to the user.

By visiting this Website, You agree to adhere to the terms and conditions of this Privacy Policy. If You disagree, please refrain from using or accessing this Website. Kindly read the policy attentively, and if You have any inquiries or concerns regarding this privacy policy, You can reach out to us.

1. Optional Registration

In general, You can navigate the Website without registration and without furnishing personal details. Nonetheless, certain services/features on our website necessitate You to register. You always maintain the choice to abstain from registering with the website.

2. Information Collected

• Personal Information: This refers to personally identifiable information, including but not limited to Your name, age, address, email address, phone number, institute details, designation; some Sensitive Personal Information such as financial data like passwords, credit card or debit card numbers; or Tracking information like the device's location from which You accessed the Website or the Internet Protocol (IP) address.

• Non-Personal Information: Freezylabs might collect Non-Personal Information such as telecom/internet service provider details, browser type, and device operating system when You visit and/or utilize the Website. However, this Non-Personal Information does not enable Freezylabs to personally identify You.

Personal Information may be acquired through avenues such as registering or interacting with Freezylabs' customer care, while Non-Personal Information is gathered through methods like cookie usage.

Cookies: A cookie is a small file that seeks consent to be stored on Your computer's hard drive. Once approved, the file is added, aiding in web traffic analysis or notifying You when visiting a specific site. Cookies facilitate tailored services based on Your preferences. They allow applications to respond to You as an individual. You can decide to accept or reject cookies. While most web browsers automatically accept cookies, You can typically modify browser settings to decline them. Note, however, this may limit Your full website experience.

Advertisements: Freezylabs may employ third-party service providers to display ads on its behalf across the internet, including the Website. These providers may gather Non-Personal Information about Your interactions with the Website and its products/services.

It's important to note that Personal Information and Non-Personal Information are treated differently as per this Privacy Policy.

You hereby affirm to Freezylabs that:

• The information provided to Freezylabs is true, accurate, current, and updated, and You possess the requisite rights, permissions, and consents to furnish such information.

3. Purpose of Information Collection

We require this information to comprehend Your needs and offer improved service. This includes:

• Building and maintaining a database to assist future Users in fulfilling their requirements.
• Presenting advertisements, products, and offers tailored to Your preferences.
• Facilitating potential buyers or investors in evaluating Freezylabs' business.

4. Send Enquiry and Other Services

If You are not already registered and wish to request a quote or send an inquiry for listed products, or if You wish to purchase a lead, You will be prompted to provide Your name, email address, institute details, designation, and phone number. We employ this information to address Your inquiries.

5. Contact Us

If You send us personal correspondence like emails or letters, or provide feedback, we may collect Your name, email address, etc., to create a dedicated file for responding to Your inquiries.

6. E-Newsletters & Promotional Emails

Your collected email address may be used to send newsletters, promotional emails about special offers, news updates, or other information. An opt-out option is provided for unsubscribing, respecting Your privacy.

Any utilization of information beyond what's specified in this Privacy Policy will require Your consent.

7. IP Addresses

When guests request pages from the website, our servers log their IP addresses. IP addresses are not ordinarily linked to personally identifiable data. These addresses may be collected for system administration, reporting aggregate information to advertisers, demographic analysis, and site usage audits.

8. Disclosure of Shared Information

No service will be accessible to You unless You unequivocally agree (without conditions) to permit Freezylabs to share, disclose, transfer, or part with Your information within and outside the Republic of India, to various Freezylabs' entities, third-party service providers/partners, banks, and financial institutions. This sharing is carried out for the purposes stipulated or required by applicable law.

We use third parties like credit/debit card processors, payment gateways, pre-paid card providers, etc., to facilitate payments for products/services on Freezylabs. Upon signing up for these services, You may have the option to save card details for future reference. This involves sharing relevant Personal Information as necessary for third parties to deliver services.

Under no circumstances will we sell, distribute, or lease Your personal information/data to third parties unless mandated by law or to enforce applicable Terms of Service or to address issues of fraud, security, or technical nature.

9. Links to Other Websites

Links to third-party advertisements, third-party websites, or any third-party electronic communication service may be present on the Website, managed by third parties not affiliated with or regulated by Freezylabs, unless expressly specified. If You use these links to leave our site, please note that we relinquish control over the other website.

10. Protecting Your Personal Information

We adhere to generally accepted industry standards to secure personally identifiable information both during transmission and after receipt. Nonetheless, no method of transmission over the Internet, or electronic storage, is completely secure. Therefore, despite our sincere efforts, we cannot guarantee absolute security.

Blog/Forums When utilizing a blog or forum on our site, please be aware that any personally identifiable information You provide can be read, obtained, or utilized by other users of these platforms and may also lead to unsolicited messages. We are not responsible for any personally identifiable information You choose to submit in these areas.

Social Media Widgets Social Media Features, like the 'Facebook Like button,' are integrated into our website. These Features may request Your IP address and set a cookie to ensure proper functionality. Your interactions with these Features are subject to the privacy policy of the providing company, and we are not accountable for any personal information You submit to them.

Customer Comments/Testimonials Customer comments or testimonials may be posted on our sites, potentially containing personally identifiable information. We obtain customer consent via email before posting comments or testimonials, including names. If You wish to edit or remove Your testimonial, You can contact us.

11. Security

To prevent unauthorized access or disclosure, we've established various physical, electronic, and operational measures to safeguard collected online information.

While We will strive to take reasonable and appropriate steps to maintain the security of Your Personal Information and prevent unauthorized access, You acknowledge that the internet and computer networks aren't completely secure. We cannot offer absolute assurance regarding the security of Your Personal Information.

For questions about security on Our Website, contact us.

12. Updating the Information

Where possible, we will provide free access and correction of information, except when excessive effort is required. We maintain services to prevent accidental or malicious data destruction. Following deletion of information or permanent account deletion, leftover copies may not be instantly removed from active servers or backup systems. Cached/archived pages may still contain copies of Your Contributions.

If You believe information we hold about You is incorrect or incomplete, please contact us to correct it. However, Your right to update or delete personal information may be subject to local laws:

• When Your request infringes on another's rights or safety.
• When the information is subject to legal proceedings.

13. EU/GDPR Data Protection and Privacy Rights

Residents of the European Union have rights under the EU General Data Protection Regulation (GDPR), including:

• Right to access processed personal information.
• Right to data portability.
• Right to erasure (Right to be Forgotten).
• Right to information (processing reasons, DPO contact, etc.).
• Right to object.
• Right to rectification.
• Right to restriction of processing.

14. Opt-Out

Our newsletters and promotional emails will include an unsubscribe option.

You confirm that You are providing Your information voluntarily. You can choose not to provide or allow Freezylabs to collect Your Personal Information. You can later withdraw consent by contacting admin@freezylabs.com or other Freezylabs entities' electronic addresses. However, this may affect access to Freezylabs' services or products.

15. Amendments to the Policy

Our Privacy Policy may change. We'll post policy changes on this page and provide prominent notice if changes are significant. Continuing to use or access our website after changes implies consent to those changes.