Frequently Asked Questions

What is covered in the return policy?

Items not received.
Items that are physically damaged/defective
Items that vary from the description/specification
Wrong item delivered
Wrong quantity
Missing parts/accessories.
Expired Product.

By when can items be returned?

In case, the buyer receives the product in “Damaged”, “Defective” or any condition as mentioned above, then they can conveniently place a return request within 7 days after you've received an order.

What is the return process?

To return a product, you can email us at support@freezylabs.com. Please provide us with the following details while placing the return request.

Order ID
Reason for returning the item
Images clearly showing a damage / missing product in the order
Any other proof that will help us in making a decision regarding your request

Post receiving your request, Freezylabs Team will confirm the return request and will inform you about the return process. It is advised that the items to be returned are adequately packaged. The final decision of the request will lie with Freezylabs and cannot be contested.

Please ensure that the product is in unused and in original condition, with the seal unbroken and includes everything from the package e.g. price tags, labels, original packing, invoice and other items.

Once your return request is accepted by Freezylabs, the entire refund amount (except the Internet handling fees as mentioned above in certain cases) will be reversed back to you through NEFT/RTGS within 7-10 working days after the returned product is received by the supplier.

Can you replace the product?

Product can be replaced if a wrong/damaged/defective/expired product has been delivered. Following terms shall be applicable.

Replacements will depend on the availability of the item with the supplier.
Replacement process will begin after the returned product is received by the supplier
In case the replacement item is out of stock, your order amount shall be refunded.

Can I cancel the order?

You can cancel the order in maximum of 24 hours after the order is placed as long as the material is not shipped by the seller. To cancel the order, you will need to email us at support@freezylabs.com stating the order ID. After your request, it will take us a maximum of 1-2 business days to cancel the order. The same will be notified to you by email. We will deduct a fee of 2.5% of the total order value before refunding the amount. Please note the refund process will take 7-10 working days.

Please note if you do not belong to any authorised institute/company or if you order by mistake, then Freezylabs will cancel the order and deduct a fee of 2.5% of the total order amount before refunding the amount. We request you not to place order if you are an individual ordering for personal purposes. We supply products only to companies/institutes and not for personal use.